30-day returns for eligible products
You may request a return within 30 calendar days after delivery of an eligible microphone
purchased through Waicong. For a change-of-mind return, the product should be unused, in
resaleable condition and returned with its original packaging, included accessories and supplied
documentation.
A return request must be authorised before the item is shipped back. Keep proof of purchase and
the delivery details available so the request can be linked to the correct order. A
change-of-mind return is separate from rights that apply when goods are defective, damaged or
not as described.
How to request a return
Contact the company using [email protected] or +14186286702 within the 30-day window. Provide
your name, order reference if available, product name, delivery date and a brief explanation of
the reason for the return. If the product arrived damaged or faulty, describe the issue and keep
photographs where reasonably possible.
After the request is reviewed, return instructions and the applicable return destination will be
provided. Do not send items to the company address without a return authorisation, as unarranged
parcels may be difficult to identify or process.
Return condition and exclusions
For change-of-mind returns, the microphone and all included accessories should be in the same
condition as supplied. Products showing damage, missing essential parts or signs of use beyond
reasonable inspection may not qualify for a voluntary return.
Items that are defective, damaged in transit or materially different from the description are
assessed separately under the applicable law. The 30-day voluntary return conditions do not
restrict statutory rights and remedies for such products.
Return shipping
For an accepted change-of-mind return, the customer is generally responsible for return shipping
and for packing the item securely. Use a tracked service and retain proof of dispatch. Original
delivery charges may be non-refundable where the return is solely a change of mind and the law
permits this treatment.
If the product is confirmed faulty, was supplied incorrectly or arrived damaged, the company will
advise the customer of the appropriate return process and any shipping costs to be covered in
accordance with legal requirements.
Refund processing
Once the authorised return has been received and its condition checked, an eligible refund will
normally be initiated within 10 business days. The time until funds appear in your account may
depend on the original payment provider or financial institution.
Approved refunds are generally made to the original payment method where possible. If an
alternative arrangement is necessary, the customer will be contacted before the refund is
completed. Any deduction permitted by the policy or applicable law will be explained.
Damaged, defective or incorrect goods
If your order arrives visibly damaged, contains the wrong microphone or appears defective,
contact us as soon as practical and describe the problem. Retain the original packaging until
the issue is reviewed, as it can help document damage during transit.
Depending on the circumstances and mandatory consumer rights, the appropriate remedy may include
repair, replacement, refund or another legally required solution. Do not attempt an unauthorised
repair that could cause further damage before contacting support.
Cancellations and questions
If you need to cancel or change an order before it ships, contact us promptly with the relevant
details. Once an order is dispatched, the request may need to be handled as a return rather than
a cancellation.
Boogie Microphone LTD can be contacted at [email protected] or +14186286702. The business
address is The Hawthorns, Barnstone Road, Langar, Nottingham, NG13 9HH. This is not necessarily
the return-shipping destination; follow the instructions provided for your specific order.
